Last Updated: December 11, 2024
Introduction
Nuance App Pte. Ltd. ("Nuance," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp-based service ("Service").
Information We Collect
1. WhatsApp Platform Data
- Your WhatsApp phone number
- Message content
- Message timestamps
- Conversation metrics
2. Service Usage Information
- Interaction patterns
- Service performance data
How We Use Your Information
- To provide our service
- To process your requests
- To improve our service quality
- To maintain security
- To comply with WhatsApp Business Platform policies
WhatsApp Platform Compliance
- We process data per WhatsApp's Business Terms
- We maintain a 24-hour service window
- We use approved message templates
- We honor all opt-out requests
Data Sharing
We share data with:
- WhatsApp/Meta (as required)
- Essential service providers
- Legal authorities (when required)
We do not sell your personal information.
Your Rights
- Access your data
- Request data deletion
- Opt out (block our number or send "STOP")
- File complaints
Security
- End-to-end encrypted WhatsApp messages
- Secure data storage
- Regular security updates
Children's Privacy
Not intended for users under 13.
Changes
We'll notify you of material changes through WhatsApp.
Contact Us
Nuance App Pte. Ltd.
Email: raph@nuanceapp.co